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Posted by Mikey P (93 SE) on July 23, 2002 at 10:14:47:
In Reply to: Warpspeed is the worst.....!!!!! posted by Hassy on July 23, 2002 at 09:30:48:
I emailed Dallas last week about those incorrect SFC stage 2 tubes. I explained the situation and what I had to do to get them on there and that I wanted to get some measurements to confirm that I don’t have the wrong tubes welded on my car. Dallas got back to me to let me know that the Stage 1 pieces for a 4th gen couldn’t fit on my car but that he would get me the measurements. That was last week and I still don’t have the measurements. He also didn’t mention anything about the fact that I got the wrong Stage 2 tubes and had to spend extra time cutting and welding pieces. I was sort of hoping for a “Sorry about the mix-up.” Nothing more. I don’t think that is unreasonable or setting my expectations too high. Also as I was putting the rest of my Stage 2 on last night it really bugged me that the bolts are too long. Not kind of long, but out right too long to use at all. Why ship them? They should know they don’t fit and either fix it or not send them so I will know to stop off at the hardware store before I start the project. The fact that it took a month to receive the SFC isn’t a huge deal to me, but it is when I have been given three different ship dates that weren’t met, that is a big deal. Also the fact that when they actually went to ship my order they waited an extra day or two after processing my credit card really irked me. They said that they have had problems with CCs being denied or other things. I don’t understand that. I don’t know any other business that waits after they process your credit card. I was irked because it had been a month since I gave them that CC info, and to wait a couple more days because they are worried about my credit card having issues is sort of insulting. Sort of like clean up your own back yard before you go knocking on your neighbor’s door. In terms of helping the Maxima community WSP has done tons in terms of getting good things made at great prices as well as innovating new products such as the SFC and other items on the way. In terms of customer support they are probably some of the poorest I have dealt with in a while. I would be totally happy spending an extra $10 on any part I ordered from them if it would result in that part being shipped when promised, not necessarily the next day, just when they say it will be shipped. In business it’s always best to under-promise and over-deliver. Hire some help! They are looking at adding SFC for a bunch of other vehicles like the eclipse and other products for other vehicles. They need to take care of their current customers before they look for new ones. Fact of the matter is that people have been complaining in increased frequency. I used to plug their name whenever I could in any conversation when they had a part that would fit. I don’t do that anymore. I won’t go around badmouthing them, but I can’t in good conscience praise them when someone else might run into all the same problems I and others have dealt with. my 2 cents -MP
Matt’s points about WSP being busy are valid, but it is important to look at things objectively. I must agree somewhat with criticism of their customer service. When I ordered my y-pipe from them about a year ago I was told it was going to ship on a certain day and I called when a couple days had gone past after I would have expected it to arrive, only to find that the part hadn’t shipped yet. I wouldn’t have been annoyed but there was a massive hole in my exhaust and I was told it was going to ship on a specific day it shipped almost a week later.