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Posted by Jeff92se (92se) on July 23, 2002 at 16:32:12:
In Reply to: I'm happy for you Bill.... posted by Mikey P on July 23, 2002 at 15:11:56:
They seem to put quality/price first before customer serivice and delivery. If you want customer service first/delivery first, order from Cattman and be ready to pay 25% more for the same thing. : : Point is, some here think the world revolves around them, which it does not. Doing research and confirming itemsstock is the best way to avoid this stuff and not get your panties in a wad. : I'm not sure which person you are referring to, but I'm not sure if your statement is fair. I know you probably aren't referring to me specifically but I don't think that my story is unique otherwise I would be in a smaller group with complaints. I was told the items were in stock both times I ordered from them and in the most recent case it took a month to finally receive it. Point is I did inquire about item stock and when I could expect to have them. : : I am fully aware of the effects of not ordering from a small business. I love my y-pipe and even though there was a delay in receiving it I plugged their company whenever I could during the past year. I have huge respect for what they are trying to do and I really want them to make it. They are taking some chances and they deserve to make it based on the work they are doing. Based on the most recent purchase from them, I really can't say they are doing a great job, because they aren't. The products are good but they need to work on the details of customer service. : You should read the facts of my post (subject: "my 2 cents") below under the last WSP post and let me know what you think of the details of my experience with them. I don't think I am whining about what has happened. I think my points of concern are legitimate. I am glad that you had a good experience with them, but just because you did doesn't mean that those with issues are just making it up. : I hope my points to you haven't come off as overly critical, just stating my case :) : -MP
2-3 more guys in engineering/fabrication. Then move to a high end facility. That would probably guarantee quality, delivery and customer satisfaction. But then again, it would probably raise their prices by at least 50% and no one would even consider buying from them because it's too expensive.
: : In addition, you can really hurt Warpspeed by not considering them for any of your purchases. But keep in mind they don't run things like $tillen, which is notorious for charging for products before being anywhere near shipping them.