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Posted by Matt (93SE) on July 23, 2002 at 09:48:13:
In Reply to: Question about replacing blown strut posted by Jonny on July 23, 2002 at 02:42:59:
1. buy original set of Tokicos from Company A (let's use Stillen, as that was my example). you SHOULD replace both at once, but with yours only being a year old, I wouldn't worry tooo much about it. When I blew a front one on my car, I just replaced the bad one and left the other 2 yr old one on there. can't really tell any difference. : as an aside to that, has anyone here had any luck with Tokico's warranty policy? : Thanks in advance
I broke one of my front struts a few months back, and they replaced it..
sorta.. I got it replaced under warranty, but here's how the system works:
2. install struts in car. fill out little cards that came with them.
3. drive car like race car. ruin strut.
4. call stillen "what do I do now?"
5. buy new strut from stillen at $xxxx.xx
6. get new strut in mail.
7. remove old strut from car. install new strut in car.
8. call stillen back and get RA # for blown strut. mail blown strut back to stillen.
9. stillen sends strut to Tokico. Tokico determines if they cover under warranty or not.
10. If Tokico DOES cover it under warranty, they send stillen money for strut.
11. stillen refunds you the purchase price of the new strut, if covered under warranty.
sounds long and tedious, and it is. I think it took about 8-10 weeks to get my money back, but just be patient and don't hassle them. do what they tell you and how they tell you to do it, and you'll be okay.
As for getting the other one paid for, I doubt that will happen (as it wasn't defective), so replacing it is up to you.
: One of My Tokico Rear struts blew out after about a year of use... Do I need to replace both struts in back or will it be ok to just do the one?